Shipping Policy

Last updated: October 27, 2026

We offer free standard shipping on orders delivered within the United States. This policy explains the order cutoff, processing time, transit estimate and the help available if a delivery does not go as expected.

1. Shipping at a glance

• Delivery area: United States only.
• Standard shipping: Free, with no minimum order value.
• Order cutoff: 2:00 PM Eastern Time, Monday–Friday.
• Processing: 1–2 business days.
• Transit after dispatch: 3–7 business days.
• Estimated total: 4–9 business days after a complete order enters processing.

Business days are Monday–Friday, excluding public holidays that affect order processing or carrier service. Eastern Time follows America/New_York, including seasonal daylight saving time.

2. Where we deliver

Our store accepts orders for delivery in the United States. We do not offer delivery to other countries through this storefront. Enter your full delivery address at checkout so the available shipping service can be confirmed before payment.

If checkout cannot validate your address, contact us before placing an order. We will help confirm whether delivery is available for that address. Our business and return address is in Estonia; it is not a U.S. retail location or collection point.

3. Order cutoff and processing

Complete orders received before 2:00 PM Eastern Time on a business day enter the processing queue that day. Orders received at or after 2:00 PM, over a weekend, or on a relevant public holiday enter processing on the next business day.

Processing normally takes 1–2 business days. During this stage, the order details are checked and the items are prepared for dispatch. The delivery estimate begins when we have the payment authorization and information needed to fulfill the order. If an address or payment issue prevents fulfillment, we will contact you.

4. Transit and total delivery estimate

After dispatch, standard transit is estimated at 3–7 business days. Adding the processing period gives an estimated total of 4–9 business days. Orders placed after the cutoff may take one additional business day before processing begins.

These are estimates rather than a guaranteed appointment. Severe weather, carrier disruption, public holidays or other delivery interruptions can affect the arrival date. We will help investigate delays and keep you informed when we learn of a material change.

5. Shipping charges and taxes

All prices are displayed in U.S. dollars and are all-inclusive. The price shown for each item includes any applicable taxes and import charges, as well as free standard U.S. delivery. Oddall covers applicable import duties or customs charges; you will not be asked to pay an additional delivery or import charge on receipt. We do not add a separate handling or packaging fee. Review the items, quantities and final total at checkout before placing the order.

6. Confirmation and tracking

An order confirmation is sent to the email address provided at checkout. When the order is dispatched, we send the available shipment confirmation and tracking details by email. Tracking updates can take time to appear after the carrier first receives the parcel.

If you have not received an expected email, check your spam folder and contact us with your order number and the email address used for the purchase.

7. Delayed or unavailable orders

If we cannot dispatch an order within the stated processing time, we will contact you with the available revised shipment information and give you the choice to agree to the delay or cancel the unshipped order for a full refund. If we cannot obtain the consent required to continue with a delayed shipment, we will cancel and refund the affected unshipped items.

For a cancelled unshipped order, we issue the refund to the original payment method within 7 business days of cancellation, or sooner when applicable law requires. We will not replace an ordered item with a materially different product without your agreement.

8. Address changes and cancellations

Check your address carefully before placing an order. If you need a correction or wish to cancel, email us as soon as possible. We can make a change or cancel while the order has not yet been dispatched. Once a parcel is in transit, a change may not be possible; we will explain the available options.

9. Missing, damaged or incorrect deliveries

If a parcel has not arrived within the estimated window, contact us so we can investigate with the carrier. If tracking shows delivered but you cannot find the parcel, check the delivery location and contact us. We remain your point of contact for resolving the order.

If an item arrives damaged, defective or different from your order, keep the packaging where possible and send us your order number and a description of the issue. Photos can help us assess the problem, but contact us if you cannot provide them. We will arrange the appropriate replacement, return or refund without charging you return shipping for an eligible claim. See our Returns and Refund Policy.

10. Contact us