Returns and Refund Policy

Last updated: October 27, 2026

You can request a return or exchange within 30 days of delivery. Return shipping is free when you use the prepaid label we provide. This policy covers a change of mind as well as items that arrive damaged, defective or incorrect.

1. Returns at a glance

• Return request window: 30 calendar days after delivery.
• Return method: Return by mail.
• Return shipping: Free using our prepaid label, emailed to you to print.
• Restocking fee: $0.
• Exchanges: Accepted, subject to the replacement item being available.
• Refund method: The original payment method.
• Refund processing: Within 7 business days of receiving the returned item, including inspection.

2. How to request a return

Email support@oddall.com within 30 days of the date your order was delivered. Include your order number, the item you wish to return and whether you prefer a refund or an exchange. You may also call +372 5835 9269 during support hours.

We will send the return instructions and a prepaid shipping label by email. Print the label, attach it securely to the parcel and use the return service specified in the instructions. If you cannot print the label, contact us before mailing the item so we can help.

Use the prepaid label and return instructions we provide. If the label is missing, has expired or cannot be used, contact us for a replacement before mailing the parcel. A return request made within the 30-day window remains eligible while we arrange the return.

3. Item condition

For a change-of-mind return or exchange, return the item in its original condition, without installation, modification or use beyond the inspection needed to assess it. Include the parts, accessories and other contents supplied with the item. Use the original packaging if available, or equivalent protective packaging.

Opening the parcel to inspect an item does not by itself make it ineligible. An item that was damaged, defective or incorrect when delivered is handled under section 5, rather than being rejected for that condition. If the item has been damaged through misuse or materially altered after delivery, we will explain any effect on the return before deciding the outcome. Your mandatory consumer rights remain unaffected.

4. Free return label and return address

Return parcels are sent to our business address in Estonia:

Oddall / Navolsika OÜ
Aruserva tn 17
Kohtla-Järve, 30721
Estonia

We cover the return postage through the prepaid label, including for an eligible change-of-mind return. Any carrier or customs charges required for that authorized return are covered by us. There is no restocking fee. Contact us before mailing so that we can provide the correct label and instructions for the shipment. Keep your drop-off receipt or tracking reference until the return has been resolved.

This address is a return mailing address, not a U.S. return location or a walk-in retail store. Please do not visit without an arrangement confirmed by our support team.

5. Damaged, defective or incorrect items

Contact us as soon as you discover the issue and describe what is wrong. Where possible, include photos of the item, packaging and shipping label. We will help even if you cannot supply photos.

For an eligible claim, we will arrange a free return and an appropriate replacement or refund. You will not be charged return postage or a restocking fee. Do not attempt to repair a damaged electrical item or continue using it if there is a safety concern. Contact us for instructions.

6. Exchanges

Exchanges are accepted within the same 30-day request window and subject to the same condition requirements. Tell us which available item or version you would like instead. Return shipping and standard delivery of the replacement are free.

If there is a price difference, we will explain the difference before you agree to the exchange. We will refund a lower price difference or arrange payment of a higher price difference with your agreement. If the requested replacement is unavailable, you may choose an available alternative or a refund.

7. Inspection and refunds

We inspect returns after they arrive and notify you of the result by email. For an eligible return, we complete the inspection and issue the refund within 7 business days of receiving the returned item.

The refund is sent to the original payment method for the amount paid for the returned item, including any refundable taxes. We do not substitute store credit unless you request it. Standard shipping and eligible return shipping are free, so there is no shipping deduction.

Your bank or payment provider may take additional time to display an issued refund. If you have not received our refund confirmation within 7 business days after the return was delivered to us, contact us with the return tracking reference. If a return is not eligible in full, we will explain the reason and available next steps.

8. Order cancellations and delivery problems

Contact us promptly if you wish to cancel before dispatch. Once the order has shipped, the return process applies. A cancellation or refund for an order that has not been shipped does not require you to return an item. See the Shipping Policy for delays, missing parcels and cancelled unshipped orders.

9. Your consumer rights

This voluntary 30-day policy is in addition to any rights that cannot be excluded under applicable law. It does not limit remedies for goods that are faulty, unsafe, misdescribed or not supplied as agreed.

10. Contact us