Frequently Asked Questions

Last updated: October 27, 2026

Find the main details about shopping with Oddall below. Our policy pages provide the full conditions, and our support team can help with a question about a particular item or order.

1. What does Oddall sell?

Oddall offers home lighting and related lighting accents. Check each product page for the selected version, dimensions, materials, power requirements and included contents before purchasing. Contact us if a detail important to your choice is unclear.

2. Where do you deliver?

We deliver to the United States only. Enter your delivery address at checkout to confirm the available service. Oddall is operated by Navolsika OÜ, an Estonian company. Our business and return mailing address is in Estonia.

3. How much does shipping cost?

Standard U.S. shipping is free, with no minimum order value. Prices are displayed in USD and are all-inclusive. There are no additional delivery, handling or import charges for you to pay on receipt.

4. How long will my order take?

Processing takes 1–2 business days, followed by an estimated 3–7 business days in transit. The estimated total is 4–9 business days after a complete order enters processing.

The cutoff is 2:00 PM Eastern Time, Monday–Friday. Orders received after the cutoff, at weekends or on relevant public holidays enter processing on the next business day. See the Shipping Policy for the full timing explanation.

5. Will I receive tracking?

We email an order confirmation after checkout and the available shipment confirmation and tracking information after dispatch. Check your spam folder if an expected email is missing, or contact us with your order number.

6. Can I change or cancel an order?

Contact us as soon as possible. We can correct or cancel an order before dispatch. Once the parcel is in transit, a change may not be possible, but the return process is available for eligible items. We will explain the options for your order.

7. What if my parcel is late or missing?

Contact us if your order has not arrived within the estimated window or if tracking shows delivered but you cannot find it. We will investigate with the carrier and help resolve the order. If we cannot dispatch within the promised processing time, we will offer the available revised shipment information and the choice to agree to the delay or cancel the unshipped order for a full refund.

8. Can I return an item if I change my mind?

Yes. Request a return within 30 days of delivery. For a change-of-mind return, the item should be in its original condition, with supplied parts and accessories, without installation or use beyond inspection. Opening the package to inspect it does not by itself make it ineligible.

Email support with your order number. We will email a prepaid label to print and the return instructions. There is no return postage charge or restocking fee when you use our label. Return parcels are mailed to our address in Estonia. The full details are in our Returns and Refund Policy.

9. Do you accept exchanges?

Yes. Exchanges can be requested within 30 days of delivery, subject to the condition requirements and replacement availability. We cover the eligible return postage and standard delivery of the replacement. We explain any price difference before you agree to the exchange.

10. When will I get my refund?

We inspect the return after it arrives and issue an eligible refund to the original payment method within 7 business days of receiving the returned item, including inspection. Your bank or payment provider may take additional time to display the refund. Cancelled unshipped orders are refunded within 7 business days of cancellation, or sooner where required by law.

11. What if an item arrives damaged, defective or incorrect?

Contact us as soon as you discover the issue. Include your order number and a description; photos of the item and packaging can help. We will arrange the appropriate free return, replacement or refund for an eligible claim. Do not continue using an electrical item that appears unsafe.

12. Which payment methods can I use?

The payment options enabled for your order are shown at checkout. The available methods can depend on the payment provider, your device and your billing details. Review the Payment Policy and contact us if you have a payment question.

13. Are lighting installation and power details the same for every item?

No. Check the selected product’s power supply, voltage, installation method and stated indoor or outdoor use. Use a qualified electrician where fixed wiring or local rules require one. Decorative accessories shown in a room setting are included only if the product page says so.

14. How can I contact you?